Huh? They Said What?

The gut reaction to say what you really want is something you learn to subdue over time.

After years of managing people and processes, I’ve learned that pausing before I speak is essential. When challenged, the first instinct is to defend — it’s human nature. Reacting without hesitation rarely produced the results I needed. I used to feel I had to respond immediately to questions, emails, and phone calls.

A career coach taught me I don’t have to answer in the moment. Pausing resets your brain and lets you process what’s being asked or receive feedback constructively. You won’t always get feedback delivered kindly. That’s when the pause matters most. You may be catching someone in their worst moment; it’s not always about you, and it’s not the time for a snarky comeback.

Living with a mental illness makes this especially hard. I tend to take things personally. Through coaching and therapy I’ve learned compassion — for myself and for others.

Staying calm in stressful moments is difficult, especially when the work being criticized is something you’ve poured yourself into. It’s your baby, your work in progress, and you’ve worked hard on it. I now try to parse feedback and see it from the other person’s perspective. What am I missing? What could be done differently or more efficiently?

What I’ve learned is this: don’t try to be the smartest person in the room. Collaboration and growth depends on it. I’m always learning and expanding my skills; teaching others comes next. Surrounding yourself with people who challenge you is top tier.

So the next time you feel under attack and want to say, “What the fuck were you thinking?” — pause.

Breathe.

Ask questions.

Dig a bit deeper.

It’s not you. It’s the moment.